TERMS AND CONDITIONS

1. General 

·       “Learner” means the person named on the registration form submitted to Close Protection Academy Ltd. 

·       “Course” means the course of study to be provided by the Close Protection Academy Ltd. as referred to by course title in the learner's registration form. 

·       “Registration Form” means the document completed by the learner accepting a place on a named course and agreeing to pay the required fees. 

·       “You” means any current or future learner.

·       “Us / Our / We” means Close Protection Academy Ltd. 

1.1        These terms, together with the acceptance of course fees and completion of the registration form, govern the relationship between the learner and Close Protection Academy Ltd. By accepting the fees and booking a course, learners agree to be bound by these Terms and Conditions and confirm they have read and accepted Close Protection Academy Ltd.’s Privacy Policy (available at www.closeprotectionacademy.co.uk) 

1.2        Our company website and training services are operated by Close Protection Academy Ltd. and the following terms and conditions provide regulations for their use. By using the website and/or accepting a place on a training course you agree to comply with and be bound by the following terms and conditions.

1.3        The content of our website is for your general information and use only. It is subject to change without notice. Close Protection Academy Ltd. do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly fully exclude liability for any such inaccuracies or errors permitted by law. 

1.4        Your use of any information / materials on our website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any services or information available through our website meet your specific requirements.

1.5        Our website contains material which is owned by or licensed by Close Protection Academy Ltd. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

1.6        From time to time our website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). 

1.7        Your use of our website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales. 

2. Course Availability 

2.1        All courses offered by Close Protection Academy Ltd. will be advertised on our website (www.closeprotectionacademy.co.uk).

2.2        Each course will have a maximum capacity for learners, and this will be allocated on a first-come basis. 

2.3        Close Protection Academy Ltd. reserve the right to amend, change and cancel the course available if deemed necessary. 

3. Course Bookings and Payments 

3.1        Bookings can be made electronically via our secure website or by contacting us directly by email to request a place on a course. 

3.2        A maximum of 1 place per learner is available on each course. You are unable to book multiple learners under a single name. 

3.3        Course fees are as stated at the time of booking. Any previous / future promotions or discounts will not be applied. 

3.4        Course fees are payable in full at the time of booking and can be made via our online secure website or by electronic transfer. Course bookings will not be accepted without full payment of fees. 

3.5        Close Protection Academy Ltd. reserve the right to change course fees without notice. 

4. Cancellations and Refunds 

4.1        The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 permits learners to cancel any order of courses within 14 days of purchase. A full refund of course fees will be issued to the learner. 

4.2        Cancellation after 14 days of purchase will result in loss of all course fees for the learner. 

4.3        All requests for cancellation must be submitted in writing to contact@closeprotectionacademy.co.uk The date of cancellation is the date Close Protection Academy Ltd. receives the cancellation request. 

4.4        We shall not be liable to you if we are prevented or delayed in the performing of any of our obligations to you if this is due to any cause beyond our reasonable control including (without limitation): 

·       an act of God, explosion, flood, fire or accident; 

·       war or civil disturbance; 

·       strike, industrial action or stoppages of work; 

·       any form of government intervention; 

·       a third-party act or omission. 

5. Rescheduling  

5.1        Learners who cannot attend the specific course dates booked may request to reschedule onto a later course date. This must be the same course title and commence within 6 months of the original course date booked. 

5.2        All requests to reschedule course attendance must be made in writing to contact@closeprotectionacademy.co.uk 

5.3        Rescheduling requests are only permitted up until 14 days prior to the commencement of the booked course. Any request submitted within the 14 days prior to course commencement will not be processed. 

5.4        A £30 administration fee will apply to all rescheduled courses. The new course dates will only be confirmed upon receipt of this fee. 

6. Course Materials / Copyright / Privacy 

6.1        Course materials are provided to learners who participate in a course of training with Close Protection Academy Ltd. The course materials provided may not be stored, reproduced, adapted, translated, distributed or transmitted in any form or by any means, including photocopying, recording or other electronic or mechanical methods, without the prior written permission of Close Protection Academy Ltd. Use of the course materials in courses, classes, trainings and seminars and other forms of instruction and demonstration without explicit permission of Close Protection Academy Ltd. is strictly forbidden. 

6.2        Close Protection Academy Ltd. has made every effort to ensure all information contained in the course materials, including additional support materials and workbook is correct. However, we cannot guarantee the accuracy or reliability of such information. Under no circumstances shall Close Protection Academy Ltd. accept liability for any direct or indirect damage, loss or inconvenience arising from the use of the information or from decisions based on the information contained in the course materials. 

6.3        We use online tools and digital recording (video) to evidence learners' outcomes. Video recording is only used for the purpose of course assessment and is held/submitted in line with our privacy policy. We respect the rights and privacy of all learners and those who do not consent to video recording must make their instructor aware prior to commencement of the course. 

7. Assessments / Examinations / Results 

7.1        Practical assessments will be carried out by a qualified instructor and video recordings may be used to evidence learners' competence. All practical assessment criteria must be achieved to regulated standards set by the awarding body (Highfield) to fulfil course requirements. 

7.2        Formative theoretical examinations will be undertaken via our e-learning platform. Learners will receive instant notification of the examination outcome. 

7.3        If a learner does not achieve the required pass mark, they can retake the exam again once on the same day for no additional fee. If the learner requires any further attempts at obtaining the required pass marks, then an additional fee of £30 per exam is payable. 

7.4        Completion of workbooks must be carried out in accordance with standards set by the awarding body (Highfield). Failure to complete workbooks will result in the learner not completing the required course content and will be unable to obtain a pass mark. 

8. Conduct / Behaviour  

8.1        Close Protection Academy Ltd. will ensure all staff are compliant with company policy and Instructors provide only professional regulated training course. 

8.2        We remain committed to providing a safe, appropriate and professional learning environment that complies with current industry standards and regulations. 

8.3        All learners are required to act in a way that does not cause offence or harm to others. Learners will adhere to the required dress code as set out by the instructor. Learners are not permitted to wear any sports colours (football shirts, team kits, etc.) or offensive / potentially offensive clothing. 

8.4        Learners progress and well-being are a key priority for Close Protection Academy Ltd. All learners are entitled to a training environment that enables them to achieve their personal and professional goals, therefore, we reserve the right and obligation to remove from a course any learner whose conduct is alleged to impede the progress and goal attainment of the group. 

8.5        Should concerns arise regarding a learners conduct; we will assess the circumstances of the Individual case to find a solution that satisfies both the group and the learner whose conduct is questioned. Final decisions in such situations are made by Close Protection Academy Ltd. Directors. 

8.6        If a learner's behaviour is deemed to be unacceptable or causes damage, the course may be terminated, and the learner may be asked to leave the premises. The registration form and contact details will be retained pending further enquiry. No whole or part refunds will be made under these circumstances. 

9. Quality of Service 

9.1        We will use reasonable skills and care in providing the services to you. We will do so according to the qualification content set out in the agreement. We do not make any commitment to you that the content of the services will meet any specific requirements that you have (except to the extent that your requirements match the course description which is given in more detail on the Website). We expect you to take reasonable care to make sure that the course you have chosen will meet your needs. 

9.2        We do not make any commitment to you that you will obtain any particular result from your undertaking of any courses. We do not make any commitment to you that you will obtain any qualification from your course of study. 

9.3        All representations, warranties and/or terms and/or commitments not expressly set out in these Terms (whether implied by law, conduct, and statute or otherwise) are hereby excluded to the maximum extent permissible at law. 

This policy was approved by: Nick Player and Jillian Robertson, 01/03/2025

Review Due 28/02/2026